What is your return policy?

Our return policy allows returns within 30 days of receiving the item. The item must be in the same condition as received, with tags and in its original packaging. A receipt or proof of purchase is required.

Contact us at info@furboom.com to initiate a return. Damaged or defective items should be reported immediately. Certain items, such as perishable goods and personalised items, cannot be returned. Final sale items are also non-returnable. Exchanges can be made by returning the item and making a separate purchase.

European Union customers have a 14-day cooling off period. Refunds will be issued within 10 business days.