🧶FAQ
What is your return policy?
Our return policy allows returns within 30 days of receiving the item. The item must be in the same condition as received, with tags and in its original packaging. A receipt or proof of purchase is required.
Contact us at info@furboom.com to initiate a return. Damaged or defective items should be reported immediately. Certain items, such as perishable goods and personalised items, cannot be returned. Final sale items are also non-returnable. Exchanges can be made by returning the item and making a separate purchase.
European Union customers have a 14-day cooling off period. Refunds will be issued within 10 business days.
What Delivery Options do you have?
Free UK Delivery Over £30: Enjoy the purr-fect shopping experience with free delivery on all orders over £30 within the UK. Your cat's treasures will arrive at your doorstep with no additional cost!
Free Same Day Local Delivery (Orders Over £65): Living in the cat-loving corners of Manchester? Check our postcode map before proceeding!!
How can I cancel my subscription?
What if I want to modify or cancel my order?
What if I missed same day local delivery?
📞🏡 Local Same-Day Delivery – Your Cat's Happiness, Delivered to Your Doorstep! 🐾✨
We're committed to bringing joy to your doorstep – quite literally! With our local same-day delivery service, your cat's favorite goodies will be on their way to you in no time. Here's how it works:
🕖 Prompt Delivery: Expect a knock on your door between 7 pm to 11 pm – because your cat's happiness shouldn't wait!
📱 We'll Call Three Times: To ensure a smooth delivery experience, we'll give you a courtesy call not once, not twice, but thrice! Keep your phone handy so you don't miss us.
📅 Next-Day Attempts: If we're unable to reach you after three calls, don't worry – we'll make another attempt the next day to ensure you receive your order.
With our local same-day delivery service, your cat's needs are our top priority. Sit back, relax, and let us handle the rest!
